Returns are accepted within 10 days of receiving the item and must be returned "like new" in original packaging. We currently do not cover return shipping for normal, undamaged returns. Customer will be refunded their order once we receive it in its original condition. No refunds on any personalized items. To return a product (s), please use the address below with "Attention: Returns": Southern With Grace 556 Cassville Road Cartersville, GA 30120.
If you choose to return a tobacco basket, buyer is responsible for return shipping costs.
It is our greatest desire that our customers are happy with their product:)
If an item is in stock, your order will be shipped within 15 business days of placing the order (unless otherwise stated). If it is a "presale", the ship time will be stated. **Anything that is handmade and/or personalized may take up to 3-4 weeks to receive. Please note that shipping may be slightly longer during our busy months: October, November, December, and January. If we are currently out of stock on a specific item, your order will ship immediately when that item is back in stock. We currently do not ship internationally.
ALL damage claims are to be filed with the delivery carrier. Southern With Grace is not responsible for any damages that occur during shipping.